Privacy Policy



Privacy Policy
This privacy policy sets out how Rory Holliday Physiotherapy uses and protects any information that you give us when you use our services or book appointments via the website.

Rory Holliday Physiotherapy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or clinic services, then you can be assured that it will only be used in accordance with this privacy statement.

Rory Holliday Physiotherapy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/05/2018.

What we collect
We may collect the following information:

  • name and job title
  • contact information including telephone numbers and email address
  • demographic information such as address and postcode
  • other information relevant to you and your treatment eg registered GP practice, or any concurrent treatment you may be having or consultant you may be under.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping. 
  • We may use the information to improve our products and services. 
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address or phone number which you have provided.  This will only be done if you have consented to being contacted in this way.
  • From time to time, we may also use your information to contact you for audit and patient satisfaction survey purposes. 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you book an appointment via the website, your information will not be used for marketing purposes.  When you arrive in clinic, you will be asked to fill in a form which indicates whether or not you are happy and consent to the information being used by us for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the new GDPR no fee payable. If you would like a copy of the information held on you please write to The Data Controller, Rory Holliday Physiotherapy, Fitness Flex, Portland Street, Mansfield, Notts, NG18 1HB.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Transfer of Data
Occasionally it will be necessary to provide third parties with your information, for example if you have been referred to a consultant or other specialist regarding the problem, or if you have been referred to us via a medico-legal company or insurer.  This will be done with your consent.  Your data will never be transferred to any other party for any other reason.

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